Shipping Policy

My package hasn't arrived, or my package is lost; what should I do?

Don't panic yet. If you're a US-customer and your package is lost in the mail, appears lost in the mail, or was marked delivered but wasn't actually delivered, call the USPS immediately (1-800-275-8777)**. The faster they get on the case, the more likely you'll reach a timely resolution and get your Recoil Rider gear ASAP. You can email me about it, but once I ship it out, I don't have access to any additional information that you don't--I'm just going to refer you to call the shipping carrier for resolution.

**Some tips when calling USPS:
(1) Do not use speakerphone, as this will confuse the automated system.
(2) From the automated menu, say "Package," and follow the prompts with your tracking number.
(3) When it offers "visual mode," I recommend you use it. It's faster and more streamlined.
(4) At the end of the automated system which will track your (delayed) package, say "agent" or "representative" so you can speak to an agent and explain the issue.
(5) Sometimes they only allow the sender to open an investigation. If that's the case, shoot me an email asking for the shipping label, and then use the return address information on the shipping label to provide the sender information.

If you are an international customer and your package hasn't arrived yet, contact your local postal service that interfaces with USPS to evaluate the situation--worst case scenario you may need to reach out to customs to see if your package made it through or was seized. It is the customer's responsibility to comply with all local laws and regulations when importing my products.

If USPS determines the package is lost, please contact me.

International Shipping

I do ship international, but the buyer accepts the risk for lost, damaged, or seized packages-it is the customer's responsibility to comply with all local laws and regulations when importing and using this product. It is the customer's responsibilities to be aware of all import requirements when ordering, including but not limited to paying customs/import/duty fees. All international customers: it is your responsibility to looking up your country's customs requirements when you order to ensure you are in compliance, and interface with your country's customs and pay all associated fees if necessary.

For EU customers, be advised that customs will apply a VAT fee of approximately 30€ for importing products that exceed 100€. This is subject to change depending on up-to-date EU regulations; it is the customer's responsibility to verify this at the time of your purchase.

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